Introduction
At bricotenox.com, customer satisfaction and transparency are priorities.
We work to ensure every order meets quality standards and arrives in perfect condition.
If any issue occurs with your order—delivery damage, missing items, or a product malfunction—our support team will assist you quickly and professionally.
This section explains how to report delivery issues, defective products, or disputes, and how we manage resolutions fairly and efficiently.
1. Problems with Delivery
If your parcel arrives damaged, incomplete, or different from your order, contact us within 48 hours of receiving the shipment at:
Email: info@bricotenox.com
After receiving our automatic confirmation, please reply by attaching:
Clear photos of the package exterior showing any damage
A photo of the shipping label
Photos of the products received, highlighting any missing or incorrect items
This documentation allows us to verify the issue and open a claim with the courier or warehouse.
Our support team will then provide instructions for replacement, correction, or refund where applicable.
2. Faulty or Non-Functioning Products
If a product does not function correctly, notify us at:
Email: info@bricotenox.com
After the confirmation message, reply with:
A clear photo or short video showing the problem
A brief description of the issue
Your order number or invoice reference
If necessary, we may ask you to return the product for inspection.
Important:
Return shipping costs are the responsibility of the customer
Packages sent cash on delivery (COD) will not be accepted
Products must be securely packaged to prevent damage during transit
If a defect is confirmed, repair or replacement will be provided at no additional cost.
3. Timeframe and Resolution
Once documentation or the returned item is received, evaluation begins.
Typical resolution time: 10–20 business days, depending on product type and availability.
You will be updated throughout the process.
4. Dispute Resolution Commitment
We aim to resolve all issues through direct communication and mutual cooperation.
If a dispute cannot be resolved internally, you retain the right to pursue recognized consumer protection or mediation channels under applicable Italian and EU laws.
5. Contact for Assistance
For any issue regarding delivery, product functionality, or dispute resolution:
Email: info@bricotenox.com
We will review your request and respond promptly.