Introduction
We recognize and uphold consumer rights under the Italian Consumer Code (Legislative Decree No. 206/2005) and the EU Consumer Rights Directive (2011/83/EU).
Our goal is to ensure transparency, clarity, and fairness in every purchase made on bricotenox.com.
If you are not satisfied with your purchase, you have the right to withdraw from the contract within 14 calendar days from the date you (or a person authorized to receive the goods) received the product.
No explanation is required to exercise this right.
1. Exercising the Right of Withdrawal
You may withdraw from the purchase by sending a clear written statement of your decision within 14 calendar days of receiving your order.
You may communicate your request via:
Email: info@bricotenox.com
Your message must include enough information to identify your order and confirm your intention to withdraw.
You may use the sample form below, but it is not mandatory.
2. Sample Withdrawal Form (Optional)
Subject: Withdrawal Request
I hereby notify my withdrawal from the purchase of the following item(s):
Ordered on: __________________
Received on: _________________
Full Name: ___________________
Address: _____________________
Date: ________________________
Signature (only if sent by postal mail): __________________
Send to: info@bricotenox.com
3. Time Limits and Return Procedure
Once we receive your withdrawal notice, we will confirm its receipt.
You then have 14 calendar days to return the goods.
The return is considered valid if the product is handed to the courier before the end of the 14-day period.
Keep proof of shipment.
4. Refund Process
Refunds are issued within 14 days after:
We receive the returned goods, or
You provide proof of shipment.
Refunds cover:
The full product price
Standard shipping costs (if applied)
Extra services (express or premium shipping) are not refundable.
Refunds are made using the same payment method used at purchase, unless otherwise agreed.
5. Returning Products
Returned items must be:
Unused and in original condition
Complete with packaging, accessories, and documentation
Properly protected during shipping
Return shipping costs are at your expense, unless the product was defective or an incorrect item was delivered.
You are responsible for the condition of the product until it is received and verified.
6. Products Not Eligible for Withdrawal
The right of withdrawal does not apply to:
Customized or made-to-order products
Sealed items that cannot be returned once opened for hygiene reasons
Perishable goods
Opened software, CDs, DVDs, or digital media
Newspapers, magazines, or periodicals
7. Condition of Returned Goods
You may handle the product only to confirm its nature, characteristics, and functioning.
If the product is damaged, shows signs of use beyond what is necessary, or is incomplete, the refund amount may be reduced proportionally.
8. Multiple Shipments or Components
If your purchase included multiple items delivered separately, the withdrawal period starts from the day you received the last item.
For multi-component items, the period begins when the final component is delivered.
9. Consumer Responsibilities
You must ensure the product is properly packaged and returned within the required timeframe.
You are responsible for any reduction in value resulting from handling beyond what is necessary to verify the item.
10. Company Obligations
We will process refunds in accordance with applicable laws and strive to handle returns quickly and transparently.
If the product is defective or incorrect, we will issue a replacement or full refund at no additional cost.
11. Customer Support
For any questions or assistance:
Email: info@bricotenox.com
12. Reminder
You are responsible for any decrease in value of returned goods due to improper handling.
Products will be inspected upon arrival to determine the refund amount where relevant.