Introduction
At bricotenox.com, we stand behind the quality and reliability of the products we offer.
Our goal is to ensure that every purchase meets high standards of performance and durability.
This warranty policy explains the coverage period, the issues covered, and how to submit a warranty claim.
1. Warranty Duration
All electronic items purchased from bricotenox.com are covered by a two-year standard warranty, starting from the delivery date.
If an optional one-year extended warranty was purchased, the total coverage becomes three years from the delivery date.
The warranty applies to the original purchaser only and requires proof of purchase (such as an invoice or order confirmation).
2. Scope of Coverage
During the warranty period, if a product develops a defect caused by faulty materials or workmanship, we will repair or replace the defective component or provide a replacement unit of equal or greater value at no additional cost.
Coverage applies to:
Electrical or electronic failures during normal use
Internal malfunctions not caused by external damage
Manufacturing defects affecting performance
If the original product is no longer available, a comparable replacement model may be provided.
3. Exclusions and Limitations
The warranty does not cover damage or malfunction caused by:
Physical impact or accidental damage
Misuse, negligence, or improper installation
Unauthorized repairs or modifications
Exposure to liquids, extreme temperatures, or unsuitable environments
Normal wear and tear
Use of incompatible or non-original accessories
External electrical events such as surges or lightning
Consumable parts, including batteries, cables, and detachable accessories, are excluded unless the defect clearly results from manufacturing issues.
4. How to Submit a Warranty Claim
To start a claim, contact:
Email: info@bricotenox.com
Please include:
A short video or clear photos showing the issue
A brief description of the malfunction
Your order number or proof of purchase
If visual evidence is insufficient, the product may need to be returned for inspection.
5. Return and Inspection Procedure
If a return is required, you will receive instructions via email.
Important details:
Return shipping costs are the customer’s responsibility
Cash-on-delivery (COD) shipments are not accepted
Products must be packaged securely to prevent transit damage
Once the item is received, it will be inspected.
If the defect is confirmed and covered, a replacement will be shipped at no charge.
If the issue is not covered, you will be informed of available options.
6. Resolution Timeframe
Most warranty cases are resolved within ten to twenty business days after receiving all required documentation and, if applicable, the returned item.
7. Customer Responsibilities
To maintain warranty eligibility, customers must:
Use the product according to provided instructions
Retain proof of purchase
Avoid unauthorized repairs or disassembly
Follow maintenance and handling guidelines
Failure to follow these conditions may void the warranty.
8. Limitations of Liability
This warranty covers only the repair or replacement of the defective product.
It does not cover:
Data loss or operating downtime
Inconvenience or indirect financial loss
Issues caused by third-party accessories
Consumer rights provided by local law remain unaffected.
9. Eligibility Requirements
A warranty claim will be processed only if:
The defect occurred within the active warranty period
Valid proof of purchase is provided
The issue is not excluded under this policy
The claim submission procedure is correctly followed
10. Related Policies
For additional information, please refer to:
Terms and Conditions
Privacy Policy
Cookie Policy
Available on bricotenox.com.
11. Contact Information
For assistance or questions regarding this warranty policy:
Email: info@bricotenox.com